Terms & Conditions
Introduction Definitions Membership
Membership Levels Earning Qpoints Earning Qmiles
Flights Partners Family Programme
Claim for Missing Qmiles Redeeming Qmiles Requesting an Award
Ticket Time Limit Buy Qmiles Transfer Qmiles
Rush Awards Paper Ticket Request Mileage Refund/Change of      Date
Mileage Expiry Mileage Statements Gold & Silver Lounges
Variation and Termination of      Contract Privacy Policy



Introduction

These terms and conditions govern the manner in which a Member may participate in the Programme.

Any changes, determined at the sole discretion of Qatar Airways, to these terms and conditions during the life of the Programme shall amend these terms and conditions and be incorporated herein.

These terms and conditions shall be governed by, and construed in accordance with the laws of the State of Qatar. Qatar Airways and each Member submit to the exclusive jurisdiction of the courts of the State of Qatar.

Privilege Club may accept or reject any application for Family Members and to cancel or suspend any Member's account in the event of failure to comply with these terms and conditions.

By joining the Qatar Airways Privilege Club you agree to be bound by these terms and conditions.

Definitions


"Award" or "Award Ticket(s)" means the benefits a Member may acquire in exchange for Qmiles earned in the Programme.

"Commencement date" means the date of inception of the Qatar Airways Privilege Club.

"Family Member" means spouse & children who are above two years of age nominated by the main member to earn miles to his/her account.

"Member" means person or persons who are or become registered in Qatar Airways Privilege Club.

"Member Service Centre" means the dedicated resource allocated to handle all queries and provide assistance to all Qatar Airways Privilege Club Programme Members.

"Member Terms and Conditions" means the Member terms and conditions of the Privilege Club Programme as published and amended from time to time.

"Membership Card" means the card that is issued to a Member on meeting qualifying criteria for enrolment to the Programme.

"Membership Level" means the tier level in Privilege Club that a Member achieves based on the Qpoints earned in each Membership Year.

"Membership Year" means the twelve-month period from January 1 until December 31 each year.

"Mileage Credit" means Qmiles allocated to a Member in accordance with the Privilege Club Programme, which the Member may exchange for Awards.

"Privilege Club Programme" or "Programme" means the Frequent Flyer Programme operated by Qatar Airways whereby a Member will be awarded Mileage Credit and which may be used to acquire air travel and other benefits in accordance with the terms and conditions.

"Programme Partners" means airline, hotel, car rental, financial and travel partners where Members can earn Qmiles.

"Qmiles" means all miles earned on Qatar Airways and on Programme Partners and are valid for a period of five years from the end of the year in which they were earned and may be redeemed against free travel and other offers as published from time to time.

"Qpoints" means the points earned on Qatar Airways in one Membership Year, which determines the Membership Level of the Member.

"Qualifying Flight" means a flight taken on Qatar Airways that is eligible for Qpoints and therefore will count towards qualification of each Membership Level.

"Statement" means the summary of transactions mailed or emailed to a member from time to time.

"Ticket Time Limit" means the timeframe in which the Member must collect an Award Ticket before an award booking is cancelled automatically.

"Transaction(s)" means any flight or partner activity.

Membership


Membership of Privilege Club is open to any individual who is at least 18 years of age. Individual Privilege Club membership is not permitted for legal entities and or groups and associations.

Membership commences upon enrolment, when a personal mileage account is opened. To apply for membership, the Member must complete the application form and provide all mandatory details.

Members are initially enrolled as a Privilege Club member during which they are eligible to accrue mileage.

Membership is not transferable. A Member is not permitted to hold more than one account. In the cases where more than one account number has been assigned to the same Member, these accounts will be combined. All Transactions will be transferred to one single account with the exception of any duplicated bonuses or miles from the same activity. The merged account will then be inactivated.

Membership is at the sole discretion of Qatar Airways and may be suspended, cancelled or terminated at any time. The Member must return his or her Membership Card to Privilege Club without delay whenever requested by Privilege Club or any other party acting on its behalf.

Membership will automatically be terminated on the death of a Member, upon receipt of a death certificate. The Qmiles earned by that Member will automatically be cancelled. However Privilege Club may, at its own discretion, transfer Qmiles to the rightful heir to the estate, upon submission of the death certificate and an attested will or document indicating the rightful heir to the estate.

All Members enrolling online through qmiles.com or requesting online account management will receive a PIN code for personal identification. It is the Member's responsibility to ensure that the PIN code is not disclosed to unauthorised third parties. Qatar Airways will not be held liable for account misuse due to security negligence.

Name changes by a Member must be notified to Privilege Club in writing and accompanied by all relevant documentation as requested by Privilege Club.

Gold and Silver members may nominate a travel co-ordinator to have access to his or her membership account. That individual is not entitled to any membership benefits as a travel coordinator.

Membership Levels


Privilege Club has four main Membership Levels: Privilege Club, Burgundy, Silver and Gold.

A Member may be granted Gold, Silver or Burgundy membership depending on the number of Qpoints earned in each Membership Year.

Each Membership Level is identified by a personalised Membership Card that entitles the member to receive exclusive benefits and privileges. These benefits provided to a Member at each Membership Level may be changed at any time without notice

Membership Cards are non transferable and may only be used by the person whose name is printed on the card and for the purpose of identification only.

It is the Member's responsibility to inform Qatar Airways as soon as possible in the event of loss, theft or unauthorized use of their Privilege Club Membership Card.

Privilege Club may establish, upgrade or downgrade a Member's Membership Level at its sole discretion. Only Qpoints earned in the current Membership Year are considered when qualifying for a Membership Level and cannot be carried forward to any other Membership Year.

Earning Qpoints


Qpoints are the currency used by Qatar Airways for a Member to qualify for each Membership Level in Privilege Club and may only be earned from the commencement of membership. Family Members are not eligible to earn Qpoints

Qpoints are valid for one Membership Year and count towards your Membership Level in Privilege Club. On January 1 of each year, according to the number of Qpoints you have earned during the previous year, you will either move to another Membership Level or retain your existing one. You will then receive a new Membership Card and your Qpoints balance will be reset to zero.

The number of Qpoints credited depends on the Programme conditions valid at the time of utilisation of the service. In the case of Retroactive Qpoints credit requests, Qpoints will be credited to the Member's account in the corresponding calendar year when the flight Transaction took place and not when the request is made.

Members will earn Qpoints for Qualifying Flights according to the class of service and the regions travelling to and from. Partner Transactions are not eligible for Qpoints accrual.

Qpoints can only be earned on Qatar Airways operated flights.

Qatar Airways may, from time to time, modify the rules for earning Qpoints at its sole discretion.

Earning Qmiles

All Qmiles earned in the Programme are valid for a period of five (5) calendar years. After this period, miles earned but not used will be deleted from the Members' account on December 31st of the fifth year. Privilege Club reserves its rights to change the mileage expiration policy without prior notice.

Members shall earn Qmiles from the date of enrolment in Privilege Club on Qatar Airways flights and with Programme Partners as advised from time to time. Transactions undertaken before the date of enrolment are not eligible for Qmiles.

It is the Members responsibility to ensure that the Membership number is provided at the time of making a reservation and while checking in or utilising the services of Qatar Airways or any Programme Partners.

Qmiles cannot be earned in more than one loyalty Programme for any transaction. Privilege Club reserves the right to deduct any Qmiles/benefits earned from duplicate transactions in another loyalty programme.

Qatar Airways and any Programme Partners may place restrictions on mileage accrual. It is the responsibility of the Member to be familiar with any such restrictions. Qatar Airways may not be held responsible for any Programme Partner not crediting Qmiles to a Members account.

Flights

Qmiles can only be earned on Qatar Airways and Programme Partner's airline operated flights. Qmiles cannot be earned on code-share and marketing flights operated by airlines that are not Programme Partners.

The number of Qmiles credited depends on:
a. Actual miles flown: Distance between the point of departure and the destination indicated in the ticket. A minimum mileage guarantee may apply according to Qatar Airways and Partner Airlines Accrual rules.
b. Base Miles: calculated based upon the actual flown miles multiplied by a factor according to the members' level.
- Privilege Club Members will earn Qmiles based on the booking class purchased.
- Family Members of Gold, Silver and Burgundy Members will earn 100%, 75% and 50% of the flown miles respectively.
c. Cabin Bonus: Base miles are multiplied by the booking class factor according to the service class paid and indicated on the ticket. Qmiles will be earned according to the class of travel booked, paid for and ticketed, not the class of travel actually flown. Bonus is calculated over the Base Miles.
d. Tier Bonus Miles: Additional Qmiles will be awarded according to the Membership Level of the member at the time of the flight transaction. The Tier Bonus is calculated over the Base Miles.

Tier and Cabin Bonuses are considered as independent bonuses. Therefore they will be calculated separately over the Base Miles. Bonus miles will not be calculated on top of other bonuses.

No Qmiles shall be credited in the following cases:
a. Qatar Airways or partner airline Award Tickets.
b. Tickets used on airlines not partners in the Programme.
c. Lost, expired or tickets with any type of discount over published rates. This includes free transportation tickets, charter flights, complimentary services, agent and industry discounts.
d. No miles shall be given for cancelled flights, delayed and endorsed to another airline when circumstances are beyond the airlines control.
e. Members who travel with a free ticket or are beneficiaries of an award or free service.

Mileage can only be accumulated once per flight per Member, regardless of the number of seats purchased. Mileage will be credited only to the Member who has travelled on the flight.

A Member will be credited mileage for cancelled flights when re-accommodated on a non Programme Partner airline provided that the Member already had a ticket issued for the cancelled flight and the flight is cancelled within 10 hours of the scheduled departure time. However, such crediting will not occur if the cancellation is due to circumstances beyond the control of Qatar Airways, including but not limited to weather, earthquake, fire, labour stoppages or strikes, civil unrest or closed airports.

Partners


All Members can also earn Qmiles when using the services of hotel, car rental, financial and travel partners. For a full list of our worldwide partners, visit our website at www.qmiles.com.

Only partner Transactions qualifying for mileage accrual will be eligible for earning Qmiles.

Family Programme


Burgundy, Silver and Gold members may nominate up to nine Family Members to pool their mileage to the main Member's account. Family Members are entitled to accrue Qmiles on Qatar Airways and with all Programme Partners.

Only spouse and children who are at least two years of age may be nominated as Family Members. Once nominated as a Family Member, such Family Members cannot be replaced for a period of 24 months.

Upon nomination, each Family Member will receive their own Membership Card. It is the Member's responsibility to ensure that the Family membership number is provided at the time of making a reservation and while checking in or utilising the services of Qatar Airways or any Programme Partners.

Family Members will earn mileage based on the Membership Level of the main Member at the time of the flight transaction. The higher the Membership Level in Privilege Club, the more Qmiles the Family Members will earn. Families of Gold members will earn 100% of the miles flown, families of Silver members will earn 75% of the miles flown and families of Burgundy members will earn 50% of the miles flown when travelling on Qatar Airways or any partner airline.

If a Burgundy Member downgrades to Privilege Club Level, the Family Member will not be able to earn Qmiles on the Member's behalf, until the Member re-qualifies for Burgundy Membership Level. If any of the Family Members aged 18 years or above should wish to become individual Privilege Club members, they can delink from the main Member's account.

To de-link, the Member can log into his account at www.qmiles.com and de-link family members aged 18 years or above from the "Family Programme" section by just clicking on the De-link button. Member can also complete the De-link request form and fax it to (+974) 462 6313 or email it to membersvc@qmiles.com. This can also be requested by the Family Member aged 18 years or above. To download the De-link request form, click here.

The Qmiles earned prior to de-linking will remain in main Member's account. Family members can continue using their existing membership number and membership card for them to start earning Qmiles whenever they travel with Qatar Airways.

All correspondence will be addressed to the main Member.

Privilege Club may accept or reject any application for Family Members and to cancel any Member's account in the event of failure to comply with these terms and conditions

Claim for Missing Qmiles


Claims for missing Qmiles may not be made prior to inception of the Privilege Club Programme and/or prior to the member becoming a Member of the Programme.

Should any transactions not reflect in a Member's account after 45 days of the date of transaction, the Member may request to claim missing miles as long as the request is made within 6 months of the date on which the Transaction took place.

It is the Member's responsibility to retain and provide the necessary documents, such as boarding passes, tickets and receipts until these transactions are credited to the account. Privilege Club reserves the right to verify all necessary documentation or proof for retroactive mileage credit. If applicable, Qmiles will be posted within the following 45 days of the missing Qmiles request.

For airline missing Qmiles, the Member must send the original boarding pass and a legible copy of the ticket to the Member Service Centre. For non-airline partner retro claims, please forward original proof of Transaction to the respective partners. For further details, please visit the partner section at www.qmiles.com.

Redeeming Qmiles


A Member is entitled to redeem Qmiles once he or she has reached the required mileage level. Main Members should request Awards on behalf of their Family Members or for any other individual that they choose to redeem their Qmiles for.

Award levels are subject to change at any time.

Award Tickets are valid for a period of one year from the date of issue where after they will expire and have no value.

Award Tickets can only be issued if all sectors have been confirmed. Award Tickets will not be issued if any sectors are waitlisted.

The Member is responsible for payment of all taxes, duties, passenger service charges, visa costs and any other customs or government imposed taxes.

In the event of a cancelled Qatar Airways flight, Award Ticket holders will be accommodated on the same basis as Qatar Airways full revenue paying passengers travelling in the same cabin.

Award Tickets cannot be endorsed to another airline.

Awards that, at the sole discretion of Privilege Club, have been bought, sold or bartered by or to a Member may be cancelled or confiscated without prior notice. If the award has been utilised either partially or fully, the Member will be liable for payment of travel on a full fare basis. All rights, including the right to bring legal action or to cancel a membership, are also reserved.

The award level for infants (up to two years of age) is 10% of the adult Award level. Infant awards are only permitted in Economy Class and only on Qatar Airways operated flights. An infant must be accompanied by an adult to qualify for the infant award.

One class upgrades on Qatar Airways are possible on fully paid tickets (not Award Tickets) provided the revenue ticket has been issued prior to the upgrade being requested as per the notice period stated for each Membership Level and subject to the availability of seats.

Upgrades are available on selected routes from Economy Class to Business Class only, and upgrade award levels published are for one-way travel only. In the event that a Member upgrades a revenue ticket, the fare and ticketing rules applicable to the revenue ticket will still apply irrespective of the class of travel.

Gold members are able to redeem for an Award on any Qatar Airways flight that still has revenue seats available for sale, by redeeming double the regular amount of Qmiles required, as long as the booking is made at least 24 hours prior to departure.

Requesting an Award


Members can redeem their Qmiles online via www.qmiles.com, by phone, email or fax or by filling out a redemption request form at the Privilege Club Member Service Centre or any Qatar Airways office

The Member Service Centre will contact the member by phone or e-mail once the booking is confirmed, and provide the Member with a reference number. The Member must collect the Award Ticket before the specified Ticket Time Limit from the local Qatar Airways ticketing office by quoting the reference number and paying applicable taxes.

Should the requested flights not be available the Member Service Centre will provide alternative dates to the member.

Award flights are subject to availability and capacity control as determined by Qatar Airways and Programme Partner airlines.

A 5% service charge fee is applicable for award tickets issued in Qatar.

Ticket Time Limit


If the Member does not collect the Award Ticket within the defined Ticket Time Limit, the reservation will be cancelled. Members may request for a Mileage refund according to the cancellation policy.

For Award bookings made: Award must be issued:
300 - 15 days prior to departure 10 days after the booking creation date
14 - 7 days prior to departure 48 hours after the booking creation date
6 - 0 days prior to departure 24 hours after the booking creation date

Buy Qmiles


If the Member does not have enough Qmiles to redeem for an Award, they have the option to buy Qmiles at US$50 for a block of 1,000 Qmiles. Buying Qmiles option only applies if the Member is short of miles at the time of requesting an Award. The purchase of Qmiles is non-refundable.

A 5% service charge fee is applicable for award tickets issued in Qatar.

Transfer Qmiles

Privilege Club offers its Members the opportunity to transfer Qmiles from one account to another by paying an applicable fee of US$20 per block of 1,000 Qmiles.

This request can be made at any time. The transfer is non-refundable.

A 5% service charge fee is applicable for award tickets issued in Qatar.

Award Fees

The following fees apply per passenger and must be paid upon collection of Award Tickets and/or upgrades:

Rush Awards

Award bookings made within the following Notice Period, are subject to a US$25 fee per ticket:

a. Gold members: awards requested within 3 working days before departure
b. Silver members: awards requested within 4 working days before departure
c. Burgundy and Privilege Club members: awards requested within 7 working days before departure

Award bookings made by any member on the same day of travel departure will be subject to a fee of US$50 per ticket

Online Award bookings made through www.qmiles.com will be exempt from Notice Period Fees.

Paper Ticket Request

Award tickets are issued electronically. Therefore, passengers will no longer receive a conventional paper ticket.

A service fee of US $25 per ticket will apply for the issuance of paper tickets on e-ticket routings.

Mileage Refund/Change of Date

Qmiles will not be refunded to the Member's account in the following cases:
  • Failure to travel as planned or if member does not show up for the flight
  • Requesting mileage refund after departure date specified on the ticket
  • If the Award Ticket is expired. An Award Ticket is considered as expired if it has not been used 12 months after the date of issue
  • Partially used tickets. If one or more segments have already been used
  • If a part of the mileage used to claim the Award has already expired.
Award Cancellations or date/time changes requested less than 3 hours before flight departure will not be accepted, and will be considered as no-show. Qmiles redeemed for the no-show sector/s are forfeited (cannot be redeposited into member's account), and taxes cannot be refunded. This applies to all membership levels and to all cabin classes.

Award Cancellations or date/time changes requested between 3 hours and 24 hours before flight departure will attract a $100 administration fee. This applies to all membership levels and to all cabin classes.

Award Cancellations or date changes requested more than 24 hours in advance of the flight departure will attract a $25 administration fee. Gold members are not subject to this fee of $25.

Mileage Expiry

All Qmiles earned are valid for a period of five calendar years. After this period, miles earned but not used will be deleted from the Member's account on December 31of the fifth year. Expired Qmiles cannot be refunded. Privilege Club reserves its rights to change the mileage expiration policy without prior notice.

Mileage Statements

All Members who have had an activity posted to their account in the previous month will receive a Statement, either electronically or in paper format. Members can check their online mileage statements at any time by visiting www.qmiles.com.

Qatar Airways is not responsible for postal delays and damages caused by the postal services of any country.

Gold & Silver lounge


Gold & Silver lounge Gold members can enjoy the facilities of the Gold Lounge in Doha and First and Business Class lounges at selected airports, regardless of the class of travel. Silver members can enjoy the facilities of the Silver Lounge in Doha and Business Class lounges at selected airports, regardless of the class of travel. Gold and Silver members will only be able to use the Premium Terminal Lounge in Doha if they are travelling on a First Class or Business Class revenue ticket, or a First Class or Business Class award ticket or upgrade on Qatar Airways.

Gold members will be given four 'one-time' lounge passes and Silver members will be given two 'one-time' lounge passes per calendar year. These passes entitle the Gold and Silver members to bring their travel companion to join them in the Gold or Silver Lounge at the Main Terminal in Doha, as long as they are travelling on the same Qatar Airways flight.
The lounge passes will be added to Gold and Silver members' account once they achieve Gold and Silver membership. Unused lounge passes will be expire at the end of each calendar year.

Variation and Termination of Contract

Qatar Airways reserves the right to change any aspects of the Privilege Club Programme without notice to Members. Qatar Airways will use its best efforts to inform members of any changes to the Programme.

Qatar Airways reserves the right to terminate the Programme at any time without prior written notice.

Privacy Policy

Qatar Airways uses the personal information which you provide to help understand your needs and provide a better service. Further details of the type of information Qatar Airways collects and how it uses the information are set out in the Qatar Airways Privilege Club Privacy Policy.

By joining the Qatar Airways Privilege Club you give your consent to our use of your personal information in accordance with the Qatar Airways Club Privacy Policy and the Terms and Conditions. In particular, you give your consent to the information being (i) supplied to Qatar Airways Privilege Club Programme Partners, data processors, agents and contractors; and (ii) transferred to other countries; and to the processing of any sensitive data included in the personal information.

Your consent to receive marketing communications is requested when you join the Qatar Airways Privilege Club. Such consent may also be given or revoked by you at any time.